Showpass is a ticketing and event management software company based in Calgary, AB. We have worked with over 800 Organizers to support more than 25,000 events in various industries across North America. Every year, our platform processes millions of tickets and our systems are built to handle some of the largest on-sale and throughput demands from the largest ticket companies on the planet

We empower venue and event organizers to create a rich, connected experience for customers through next-generation technology by combining cutting-edge software and hardware for seamless on- and offline sales, while delivering event management tools on the same integrated platform.

As official partners of Facebook and Google for increased online presence and Square for easy on-site sales, Showpass helps guests have the best event experience possible; no matter where they are.

We also happen to be powered by a very talented team fostering innovation, creativity and disruption. These pillars support the Showpass culture which is built on a love for events. That’s what makes us the fastest growing ticketing company in Canada.

THE RESPONSIBILITIES:

  • Process design and implementation within the Client Services group
  • Building scalable solutions to support the rapid growth of the company
  • Motivate team members and assesses performance on a regular basis
  • Develop, communicate and be responsible for department objectives and key results
  • Delegate tasks and set deadlines within the Client Success team
  • Assist with recruitment and training of new team members
  • Discover ongoing training needs and provide coaching and mentoring
  • Be well versed in client account management, specifically understanding:
    • the training and demo process
    • event set up and on-sales
    • potential client requests and questions
    • how to build lasting positive relationships with clients and their representatives
  • Update the Customer Relationship Management System (CRM) with all required information, ensuring that the platform works seamlessly across all departments
  • Monitor and maximize client lifetime value strategies
  • Suggest and implement creative ideas for client, prospects and customer engagement
  • Create and update necessary Client Success documentation (includes writing and content generation)
  • Provide onsite event support as required (sometimes on evenings or weekends)

THE QUALIFICATIONS:

  • Minimum 10 years’ experience in a client/customer support and service role
  • Minimum 5 years’ experience in a leadership role
  • CRM experience (preferably in Salesforce) is extremely valuable
  • Ability to champion new ideas and develop creative approaches
  • Strong background in customer acquisition, re-engagement and retention strategies
  • Experience in a start-up environment is an asset
  • Experience and comfort in dealing with clients
  • Must be empathetic and understanding of team member/client/customer needs
  • Ability to maintain a calm and friendly attitude when dealing with team members/clients/customers, especially in difficult situations
  • Must be available on evenings and weekends (primarily for remote work or on-site support)
  • Excellent communication, organizational and process-oriented skills
  • Strong time management skills and ability to handle competing requests
  • Ability to learn new software systems quickly; familiarity with Zendesk an asset
  • Must have a valid driver’s license
  • Experience with SaaS is preferred
  • Must have the hustle and drive to take initiative and make things happen in an extremely fast-paced environment!

THE PERKS:

  • Competitive compensation, including a stock option plan, fitness, transportation and cell phone allowances
  • Unlimited vacation policy
  • In-house chef
  • Fully stocked snack bar
  • Dog-friendly office
  • Free parking

NOTE: We will only contact qualified candidates of interest.